Dreams Sapphire Resort & Spa Puerto Morelos, Puerto Morelos ~ Discover room options, reviews & pricing

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Key details

About the Hotel

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Dreams Sapphire Resort & Spa, an AAA Four Diamond all-inclusive property with Mayan-inspired architecture, sits 15 minutes from Cancun International Airport amid evergreen trees and azure seas.

Premium Room Features

Dreams Sapphire's 488 rooms feature private balconies or terraces, complimentary minibars refreshed daily, and workspaces. Preferred Club rooms provide exclusive lounge access and premium locations.

International Dining Options

The resort features six restaurants offering Mexican, French, Pan-Asian, Mediterranean, seafood specialties and an international buffet. Five a la carte venues and a beachside grill provide diverse dining options.

Pools and Recreation

Dreams Sapphire Resort & Spa provides three outdoor pools, a water park with three slides, tennis courts, and non-motorized water sports. The spa features a Temazcal steam bath and oceanfront treatment cabins.

Cultural Attractions Nearby

Located in Puerto Morelos, 21.5 miles from Cancun, the resort enables easy access to Mayan ruins, Pyramids of Tulum and ecological adventures. The Crococun Zoo and Costa Occidental de Isla Mujeres National Park are nearby attractions.

“Nestled along the stunning coastline, the hotel offers amazing ocean views that make every moment feel like a dream getaway.”view full review

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“An excellent resort with outstanding entertainment and dining options!” view full review

Top location:Highly rated by recent guests(8.2)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

All visitors are offered a buffet breakfast for a fee.

There are no extra beds provided in a room.

Pets are allowed on request.

Year renovated:2010

Number of rooms:488

Former name

Now Sapphire Riviera Cancun

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

King Room

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Deluxe Junior Suite

Max:

3 persons

520 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Center

Puerto Morelos 2.2 mi

Airports

Cancun (CUN) 14.5 mi

Aeropuerto de Playa del Carmen (PCM) 24.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Culinary Experience

I had an amazing time savoring the diverse dining options at Dreams Sapphire. My favorite was Cibu, where every meal was deliciously crafted. Each restaurant offered unique flavors, and I particularly loved the dishes at Lemongrass and Bluewater Grill. The variety kept our taste buds excited throughout our stay!

Mike1985. United States, 2024-03-10Read full review on

Awesome Fitness Facilities

The gym at Dreams Sapphire is impressive! It has the right amount of equipment, and it's located right by the beach. I loved finishing my workouts with a stunning view of the ocean. Additionally, I had a fantastic yoga session on the beach with a lovely instructor, which was a refreshing way to start my day.

Ruth84. Canada, 2024-06-15Read full review on

Comfortable and Spacious Rooms

My accommodation was very spacious and stylish, with comfortable bedding that ensured a good night's sleep. I loved the tropical foliage just outside my room, creating a beautiful view. The layout allowed for plenty of room to relax and unwind after long days by the pool and at the beach.

Jonathan64. Australia, 2024-08-20Read full review on

Relaxing Spa Experience

I had an very nice spa experience during my stay. The services were great and helped me unwind completely. The serene environment made it even more enjoyable, and I left feeling rejuvenated and relaxed. It was the perfect way to pamper myself during the vacation.

JeffTravel2023. United Kingdom, 2024-09-25Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Tennis court
Golf course
Pool tables
Darts
Table tennis
Archery
Yoga class
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Baby stroller
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Map view

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

1.4 mi

Gallery

Galeria Arte Zissimo arte contemporano

1.6 mi

Beach

Snorkeling Adventure

1.6 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

2.0 mi

Beach

National Reef Park of Puerto Morelos

2.2 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

1.6 mi

Puerto Morelos

Day & Night Beach Club

2.1 mi

Store

Playa Publica puerto morelos

2.0 mi

Puerto Morelos

Faro Inclinado

2.2 mi

Beach

Playa

2.0 mi

Ojo de Agua Beach

2.0 mi

Puerto Morelos Lighthouse

2.3 mi

Puerto Morelos

club de playa

2.1 mi

Ruta de los Cenotes

Cenote La Noria

2.2 mi

Beach

Club de playa Villas La Playa

2.2 mi

Diveshop Diverspoint

2.2 mi

morales

Puerto Morales Botanical Gardens

2.2 mi

La Ventana al Mar

2.2 mi

Church

Parroquia San Jose Obrero

2.3 mi

Av Jose Maria Morelos y Melgar

welovepuertomorelostours

2.2 mi

Lighthouse

Leaning Lighthouse

2.2 mi

Puerto Morelos Reef

2.3 mi

Puerto Morelos Town Square

2.3 mi

Beach

Bahia Petempich

2.3 mi

Letters of Puerto Morelos

2.3 mi

San Jose Catholic Parish

2.3 mi

Plaza AKI Morelos

2.3 mi

Parks

Arrecife De Coral

2.3 mi

Mall

AKI

2.3 mi

Reviews and Ratings

Feedback from previous guests about their experience.

78%

were satisfied with the hotel and would gladly return

Clean and spacious rooms

Stunning beach area

Inconsistent dining quality

Occasional service disorganization

7.8/10

Very good

Rooms

7.8

Location

8.2

Service

8.4

Dining

7.4

4.5/5 based on 11662 reviews

#10 of 46 hotels in Puerto Morelos based on Tripadvisor

Jack

United States of America, February 2025

8.4/10

I had an amazing time at the resort, especially due to the attentive staff and the beautiful green spaces that made it easy to relax away from the busy pool area. Our room was spacious and very comfortable, though we did face a bit of noise from the AC. The dining options were impressive, with a wide variety of delicious food at all the restaurants. Overall, it was a great value for the money, except for a couple of minor hiccups with service at times.

Rooms

8.0

The rooms were spacious and very comfortable, although the AC was a bit noisy.

Service

7.0

The service was mostly attentive and friendly, though we noticed some inconsistency with responsiveness during busy times.

Location

9.0

The resort's layout allowed for plenty of quiet green spaces, making it a great place to unwind away from the main activities.

Dining

9.0

The dining experience was fantastic with a variety of enticing options available at all the restaurants.

Facilities

9.0

Facilities were quite enjoyable, particularly the separate adult pool offering a peaceful retreat.

James

United States of America, December 2024

7.8/10

This resort exceeded my expectations with its beautiful surroundings and exceptional hospitality. The rooms were spacious and mostly clean, but there were a couple of minor cleanliness issues. Dining options were varied, but some meals lacked consistency in quality. The overall experience offered great value for a family getaway, though some aspects like restaurant seating could use improvement.

Rooms

7.0

The room was spacious and comfortable, though there were some cleanliness issues that needed addressing at check-in.

Service

9.0

Service throughout our stay was friendly and attentive; the staff genuinely seemed happy to assist at every turn.

Location

8.0

Set in a tranquil area a short drive from Cancun, the location felt secluded yet convenient for activities.

Dining

7.0

Dining featured a good variety, but the quality was hit or miss, with a few meals standing out while others fell short.

Facilities

8.0

The resort facilities, especially the pools, were well-maintained and offered a vibrant atmosphere.

Irene

United States of America, December 2024

7.8/10

My stay at Now Sapphire was a delightful experience, marked by breathtaking surroundings and clean facilities. The rooms were spacious and the beach area beautiful, but I did encounter some inconsistencies in dining and service. Overall, the resort provided good value for money, especially considering the various amenities available.

Rooms

8.0

The rooms were extremely clean and spacious, with a well-stocked mini-fridge and efficient housekeeping service. I appreciated the large size, although the pillows could have offered better support.

Service

7.0

Service was generally pleasant, with standout staff members like Gabriela and Iminuell tending to us at the beach. However, there were times when service felt a bit disorganized, especially during busy periods.

Location

9.0

The resort is ideally located, about 20 minutes from Cancun, providing a peaceful atmosphere while still being accessible to nearby attractions.

Dining

7.0

Dining options varied, with some excellent meals and others that missed the mark. Overall, the food was decent, but I'd hoped for more consistency in quality across the different restaurants.

Facilities

8.0

The facilities, including the pool and beach bars, were well-maintained and offered a fun environment for relaxation and activities. However, I felt some areas, like certain dining spots, could use more attention.

Clean and spacious rooms

Inconsistent dining quality

Thomas

United States of America, November 2024

8.2/10

I had a wonderful seven-day stay at this family-friendly resort, where the staff provided amazing service and the food was plentiful and delicious. However, I was disappointed by the early closing times for the beach and pool bars, which made our evenings a bit challenging, as we felt rushed to secure dinner reservations. Overall, it's a great place for families looking for fun and relaxation, especially with activities like biking to Puerto Morelos.

Rooms

9.0

The room I stayed in was spacious, clean, and well-kept, featuring a lovely balcony and a fridge that was stocked daily. The bathroom facilities were modern and the view was beautiful.

Service

10.0

The service throughout the resort was exceptional, with helpful and friendly staff who went out of their way to ensure we had a pleasant stay. Room service was quick and the staff was incredibly interactive with my children.

Location

7.0

While the resort's location felt somewhat isolated from local attractions, the beach it offered was one of the best I've experienced at similar properties. It was easy to take a short bike ride to the charming nearby town.

Dining

8.0

The dining options were fantastic, especially the lunch buffet which had an excellent variety. That said, I found the a la carte dining experience a bit challenging due to the long wait times for tables.

Facilities

7.0

The amenities at the resort were quite good, with ongoing upgrades that did not disrupt our stay. However, the pool and bar hours felt a bit limiting for evening activities.

Excellent service

Early bar closings

Kathleen

United States of America, September 2024

7.4/10

I had a mixed experience at this hotel. While the rooms were clean and comfortable, and the staff showed great friendliness, there were definitely some challenges during my stay. The location offers beautiful views, but the dining options were inconsistent, and I found the noise levels in various areas to be less than ideal. Overall, it had its highs and lows, making it a bit of a toss-up for a return visit.

Rooms

7.0

The rooms were clean and comfortable, featuring nice bedding and a well-stocked minibar. However, I noticed some dust and incomplete areas that needed attention.

Service

9.0

The staff was exceptionally friendly and accommodating. They remembered us from past visits, which made us feel special.

Location

8.0

The location offered stunning views and was well-kept, but it felt somewhat isolated from everything else.

Dining

6.0

Dining options were hit or miss, with the breakfast being great but some lunches and dinners lacking consistency.

Facilities

7.0

The facilities were nice but seemed overcrowded at times, making it less enjoyable.